Regulations
The legislation of the Republic of Latvia stipulates that the owner of an online store must specify the terms of delivery and returns of goods, as well as the right of withdrawal. Such a provision is called a distance contract (Regulations of the Cabinet of Ministers).
Distance contract
The seller of the goods offered in this online shop on one side, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other side, conclude the following Agreement:
The Seller agrees to sell and deliver goods to the Buyer according to the Buyer's order.
Delivery and payment procedure
The buyer places an order for goods through this website, specifying the type and quantity of the goods to be ordered. The buyer has the option to pay for the goods using the payment tools integrated into the online store or by paying the invoice prepared by the seller, which corresponds to the order and is sent to the buyer via email. The invoice is prepared electronically and is valid without a signature.The seller provides delivery of goods within 20 days after receiving payment for the goods, coordinating the delivery time with the buyer.
Right of Withdrawal
The buyer has the right to withdraw from the product within 14 calendar days from the moment of receiving the product, by sending a withdrawal letter to the seller. The seller will send the buyer a withdrawal letter template via email upon the buyer's request.The buyer is obliged to return the product to the seller within 7 days after sending the withdrawal letter. All expenses related to returning the product to the seller are borne by the buyer.
The buyer cannot exercise the right of withdrawal if:
- the ordered goods cannot be returned due to their nature, or they spoil quickly or are perishable;
- the ordered goods are made specifically for the Buyer according to individual order;
- the buyer has opened the packaging.
Section six of Article 12 of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the goods during the term of exercising the right of withdrawal." The seller reserves the right to refuse the Buyer the right of withdrawal or deduct compensation fees if the goods are damaged, if the goods are improperly handled during use, or if the instructions are not followed, if the original packaging of the goods is lost, or if the packaging is significantly damaged.